A cell phone and Internet outage Tuesday evening in several Southeastern states was caused by a hardware problem, AT&T reported.
“Wireless and wireline service has been restored for all customers in parts of the Southeast affected by a hardware-related network issue,” AT&T said in a statement Tuesday. “Our engineers completed repairs and service is running normally. We apologize for any inconvenience.”
AT&T would not describe the nature of the hardware problem, and said it only could speak about service for its own customers.
However, the outage was reported on social media and other sources to have affected thousands of customers for all the major carriers, lasting from about 4 p.m. to 8 p.m. ET Tuesday. It hit customers in parts of Tennessee, Kentucky, Indiana, Alabama, Georgia and Missouri, and possibly other states.